FAQ

How long does shipping take?

A. Order placed before 5pm CST, typically ship same day (Mon - Fri). Delivery times can vary depending on the service that you select and destination. Generally, our standard free shipping option can take 4-6 business days. However, please be advised, as stated by the sipping carriers, these delivery times are estimates and may vary depending on the destination. 

After successfully purchasing an item you will receive a shipping confirmation and tracking information will be provided 24-48 hrs to the email provided at check out. 

Do you ship to foreign countries?

A. Yes, we do! During the checkout process you can add the items that you are interested in, select your country and add your complete address to view several different available shipping options based on weight and destination. Please note shipping quotes provided at checkout are live rates with no markup for handling but do not include foreign taxes or custom duties. 

I messed up my order, can I change/add an item, shipping address or email?

A. No problem! as long as your order has not already been shipped out. Please email us directly at info.thejayway@yahoo.com as quickly as possible. Please provide your order number and other permanent info. 

 

How can I cancel my order before it ships?

A. No problem! as long as your order has not already been shipped out. Please email us directly at info.thejayway@yahoo.com as quickly as possible. Please provide your order number and other permanent info. 

 

When will my credit card be charged?

A. Your payment method will be charged immediately upon reviewing information provided. 

 

** Pricing **

All pricing is in US dollars.